Common questions

144 W. Main Street, Westfield, Indiana. Business hours are Monday to Friday, 9 to 3, and every other Saturday. Booking Online is the fastest way to see open appointment times.

Book online anytime and your appointment is confirmed straight away. Cancel or reschedule with more than 24 hours notice to avoid a cancellation fee.

No, you don’t need a consultation first. If you want a dedicated time to discuss your goals, this is a great option for you.

Allow an hour for a first visit, which includes your consultation. Follow-up appointments are usually shorter. We do not run a conveyor belt, so if your appointment needs more time, it gets more time.

Cancel or reschedule with more than 24 hours notice and there is no charge. Inside 24 hours, or if you do not attend, a fee applies. The amount is shown to you when you book.

Yes. Call or text (317) 617-6232 during business hours and we will book it with you. The online calendar is simply the fastest way to see what is open.

Amanda Bouslog, our master injector, or Dr. Kaete Archer. You will know who you are booked with before you arrive.

No. Our whole approach is restraint: natural movement, subtle refinement, and maintenance over transformation. If less is the honest answer, that’s what we’ll tell you.

They do different jobs. Neuromodulators soften the lines that come from movement, by relaxing the muscle underneath. Fillers restore volume where it has been lost, in areas like the lips, cheeks, chin and jawline. Many people have both, and which one you need is part of the consultation.

It depends on the treatment, the product and on you. Neuromodulators typically run on a three to four month rhythm. Filler results generally last longer, though the range is wide and depends on the area treated. Your provider will give you a realistic timeframe for your own treatment.

Filler is visible immediately, though it settles over the following weeks as any swelling resolves. Neuromodulators are gradual, developing over several days rather than appearing at once. Neither is at its final result on the day.

No, and that is deliberate. We do one thing carefully rather than many things adequately.

Yes. VIAL is owned and led by Dr. Kaete Archer, a triple board-certified facial plastic surgeon. She is present in the practice, treats patients herself, sets every clinical protocol and is accountable for the standard of care. This is a doctor’s office, not a med spa with a name on a licence.

Most people describe it as very manageable rather than painful. Numbing is available, the needles are fine, and treatments are quick. Tell your provider if you are anxious about needles. It is a common conversation here and it changes how the appointment is run.

Some redness, swelling or small bruising at the injection sites is normal and usually settles within a few days. Filler areas may look slightly fuller at first. You will be given specific aftercare for your treatment before you leave.

Yes. All injectable treatment carries risk, including bruising, swelling, asymmetry, infection and, rarely, more serious complications. The risks that apply to you and to your specific treatment are discussed at consultation, before anything is given. See our Medical Disclaimer for more.

No. Some people are not suitable for injectable treatment, and that is determined by a provider at consultation rather than by a website. If we do not think a treatment is right for you, we will say so.

Leave time. Book at least two weeks before anything important so that any swelling or bruising has fully settled and neuromodulator results have developed. Two weeks before is comfortable. Two days before is not.

Pricing depends on the treatment and on how much product is needed, so it is given to you at consultation before anything goes ahead. Nothing is ever done without you knowing the cost first.